Tascall Privacy Policy

Effective Date: September 2025

Tascall Pty Ltd (“Tascall”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services, including our website, VoIP systems, and related telecommunications offerings.

What Information We Collect

We may collect the following types of personal information:

• Contact details: Name, business name, phone number, email address, billing address

• Account information: Login credentials, service usage, call logs, voicemail data

• Payment details: Credit card or bank account information (processed securely via third-party providers)

• Technical data: IP address, device type, browser, operating system, and usage analytics

• Support interactions: Communications with our support team via phone, email, or chat

How We Use Your Information

We use your personal information to:

• Provide and manage our VoIP and telecom services

• Process payments and manage billing

• Respond to support requests and technical issues

• Improve service reliability and user experience

• Send service updates, invoices, and important notices

• Comply with legal obligations and regulatory requirements

Disclosure of Information

We may disclose your information to:

• Service providers: For hosting, billing, analytics, and support

• Regulatory bodies: If required by law or for lawful interception under Australian legislation

• Business partners: With your consent, for integrated services or referrals

• Third parties: In the event of a merger, acquisition, or asset sale

We do not sell or rent your personal information to marketers or unrelated third parties.

Data Storage and Security

Your data is stored securely on servers located in Australia or trusted international jurisdictions with adequate protection. We implement industry-standard security measures including:

• End-to-end encryption for voice and messaging

• Secure access controls and authentication

• Regular audits and vulnerability assessments

Your Rights Under Australian Law

You have the right to:

• Access your personal information

• Request corrections to inaccurate data

• Withdraw consent for marketing communications

• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at [email protected].

Cookies and Analytics

Our website uses cookies and third-party analytics tools to improve performance and user experience. You can manage cookie preferences through your browser settings.

Contact Us

For privacy-related questions or concerns, please contact:

Tascall
Email: [email protected]
Phone: +61400959177